Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a listed site? This is where to reach the Crypto Casinos team. We read every message that comes in, even if we can't always reply to each one individually.

What we can help with

Crypto Casinos is an independent research and comparison site covering crypto casinos for US players. We're not a casino ourselves, and we don't process deposits, withdrawals, bonuses or account verification for any of the operators we cover. That means we're the right people to contact about:

• Corrections — a bonus term, licensing detail or coin support listing that's changed or looks out of date
• Feedback on our rankings or how we've written up a particular site
• General questions about how we assess and score crypto casinos
• Press, partnership or data-sharing enquiries related to this site
• Reporting a broken link, an outdated offer, or a site that appears to have shut down

What we can't help with

Because we don't operate any casino or hold player funds, there are things that sit outside what we can do, no matter how the message is worded:

• We can't access, close or verify your account at any operator listed on this site
• We can't process, speed up or reverse a deposit or withdrawal
• We can't resolve a dispute over a bonus, a wagering requirement, or a blocked payout
• We can't give tax or legal advice on gambling winnings or crypto gains — for that, speak to a qualified professional

For any of the above, the operator's own customer support team is the correct first point of contact — most crypto casinos list live chat, email or a support ticket system directly on their site.

If you're struggling with your gambling

If you or someone you know is struggling to control their gambling, the National Problem Gambling Helpline is available at 1-800-GAMBLER. It's free, confidential and not affiliated with any casino operator. Our Responsible Gambling page has more on the tools and support options available, including a note that offshore crypto casinos may not offer the same self-exclusion protections as state-regulated operators.

Before you reach out about a specific casino

If your question relates to one of the sites we've reviewed — for example BetPanda, CoinPoker, Cryptorino, LuckyRollers, Hyperlucky, Winna, Thrill, BC Game, Wild.io or Vave — it helps to check a few things first:

1. Confirm you're old enough to hold an account: minimum ages vary by operator and by state, so check the site's own terms
2. Check whether your state is on the operator's restricted list, since offshore crypto casinos don't operate the same way in every part of the US
3. Review the bonus terms in full, including wagering requirements and time limits, before assuming a promotion applies to you
4. Have your transaction or wallet details ready if you're reporting a payout issue — this speeds up any conversation with the operator's own support team

None of these operators are licensed or regulated by a US authority; where they hold a licence, it's typically issued offshore, for example in Curaçao or Anjouan. That's general information relevant to almost every enquiry we receive, and it's worth keeping in mind whoever you end up contacting.

How to reach us

For anything covered above that relates to this site's content, our About Us page explains more about how we research and rank crypto casinos, and our Terms and Conditions set out the basis on which we publish this information. Use the contact details provided elsewhere on this site to send us a message, and include as much detail as you can — which page or site your question relates to, and what you'd like us to look at — so we can respond as usefully as possible.

This site is intended for adults of legal gambling age only — 21+ unless a specific operator states a lower minimum permitted in your state. Gambling involves real financial risk, and crypto adds price volatility on top of that; never gamble with money you can't afford to lose.